Terms of Service
These terms govern access to NuvoWage and explain the responsibilities that remain with employers and authorized payroll users.
1. The Service
Payroll Software
NuvoWage provides software tools for organizing employee payroll information, calculating supported Canadian payroll deductions, preparing payroll records, and generating reports and export files. NuvoWage does not become the employer of any worker, administer payroll on behalf of the employer, hold or transfer payroll funds, or submit a payment or filing unless the service expressly confirms that submission has occurred. NuvoWage is not an accounting firm, law firm, financial institution, payment processor, or government authority.
No Professional Advice
Calculations, alerts, reports, and documentation provided through NuvoWage are tools for authorized payroll users. They do not replace accounting, tax, legal, employment standards, or other professional advice. You should obtain appropriate professional advice for unusual, complex, or unsupported payroll situations.
2. Employer Responsibility
Accurate Information and Approval
The employer, workspace owner, and authorized payroll users are responsible for the completeness and accuracy of employee information, earnings, benefits, deductions, tax elections, pay dates, opening balances, payroll-account assignments, bank instructions, and other information entered into the service. They are also responsible for reviewing and approving payroll before it is finalized.
Payments, Remittances, and Filings
NuvoWage may generate CPA-005 files, T4 PDFs, T4 XML files, remittance reports, and related payroll records. Generating or downloading a file does not submit, transmit, release, pay, or file it. The employer remains responsible for paying employees, releasing bank files, making CRA remittances, submitting required returns, meeting deadlines, correcting rejected submissions, and retaining confirmations from the applicable institution.
Supported Scope and Result Statuses
NuvoWage supports only the jurisdictions, employee circumstances, calculation methods, and file formats identified as supported in the current product documentation. A Verified status means that automated checks passed for the supported calculation path and available validation evidence; it is not a guarantee that every employee fact or legal requirement has been considered. A Review status requires an authorized payroll user to investigate and approve the result. An Unsupported result must not be treated as a completed NuvoWage calculation or finalized without using an appropriate alternative process.
3. Accounts and Access
Authorized Users
You must provide accurate registration information, keep account credentials secure, use available security controls, and grant workspace access only to people authorized to handle the employer’s payroll information. Each user must use their own account and must not share sign-in credentials.
Workspace Administration
Workspace owners control membership, roles, permissions, locations, and payroll-account access. You are responsible for assigning appropriate access and promptly removing or restricting access when a person no longer requires it.
Security Incidents and Sensitive Information
You must promptly notify NuvoWage of suspected unauthorized access, credential compromise, or misuse of payroll information. Do not send passwords, encryption keys, full Social Insurance Numbers, or complete bank account details through ordinary support email unless NuvoWage expressly provides an approved secure method.
4. Availability and Changes
Service and Feature Changes
We may improve, add, modify, restrict, or remove features when reasonably necessary to maintain security, calculation accuracy, legal compliance, compatibility, or product quality. We will provide notice of material changes where required by applicable law or reasonably practicable.
Tax Data and Calculation Updates
NuvoWage uses effective-dated tax packages prepared from available government publications. Government rules and publications may include proposed, retroactive, corrected, or replacement information. NuvoWage may update tax packages, validation rules, warnings, and supported calculation paths when new information becomes available.
Third-Party Services
NuvoWage may generate files intended for banks, the CRA, or other third-party systems. Those services operate independently and may change their requirements, experience outages, or reject a file. You are responsible for confirming that each payment, remittance, or filing has been accepted and completed.
Records and Exports
Employers are responsible for retaining payroll records, submitted files, payment confirmations, filing confirmations, and supporting documents for the periods required by applicable law. Data availability and retention within NuvoWage are subject to the applicable subscription plan, Privacy Policy, and data-retention terms. You should retain separate exports of records that are important to your legal and business obligations.
5. Acceptable Use
Authorized and Lawful Use
You may use NuvoWage only for lawful payroll activities and only for organizations, payroll accounts, and employees that you are authorized to manage. You must have the authority and lawful basis required to enter, store, and process the personal information you provide to the service.
Prohibited Conduct
You may not attempt unauthorized access, circumvent access controls or usage limits, interfere with service security or availability, upload malicious code, misuse another organization’s data, falsify payroll records, conduct unauthorized security testing, copy or reverse engineer restricted portions of the service except where permitted by law, or use generated files to initiate unauthorized payments or transactions.
6. Disclaimers and Liability
Independent Service
NuvoWage is independently developed and is not affiliated with or endorsed by the Canada Revenue Agency, Payments Canada, a financial institution, or any other government or third-party authority. References to government publications, banking standards, or filing formats describe the sources and standards used by the service and do not imply endorsement.
Service Disclaimer
NuvoWage supports the payroll scenarios described in its current documentation but may not support every payroll, banking, remittance, or filing situation. To the extent permitted by applicable law, the service is provided “as is” and “as available,” without warranties that it will always be uninterrupted, error-free, accepted by a third party, or suitable for every payroll situation.
Limitation of Liability
To the maximum extent permitted by applicable law, NuvoWage is not responsible for losses arising from inaccurate or incomplete source data, unsupported payroll situations, user overrides or configuration choices, missed deadlines, unauthorized access resulting from circumstances under your control, third-party outages or rejected files, or the use of calculations and generated files without appropriate payroll review.
Rights That Cannot Be Limited
Nothing in these Terms excludes, restricts, or limits any warranty, remedy, responsibility, or liability that cannot legally be excluded, restricted, or limited under applicable law.
7. Suspension and Termination
Suspension
We may suspend or restrict access where reasonably necessary to protect payroll data or the service, investigate suspected misuse, prevent unauthorized activity, comply with legal obligations, address security risks, or respond to overdue service fees. Where reasonably practicable, we will provide notice and an opportunity to resolve the issue.
Cancellation by You
You may cancel your subscription or stop using the service in accordance with the applicable billing terms. Cancellation does not remove fees or other obligations that arose before the effective cancellation date.
Records After Termination
Access to, export of, retention of, and deletion of payroll records following cancellation, suspension, or termination are governed by the applicable subscription plan, Privacy Policy, and data-retention terms. You are responsible for exporting records and confirmations needed for your legal and business obligations before access ends.
This document was last updated on July 25, 2026. Questions? Contact us at hello@nuvowage.com